Who Can You Trust?, Rachel Botsman
Who Can You Trust?, Rachel Botsman
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Who Can You Trust?
How Technology Brought Us Together and Why It Might Drive Us Apart

Author: Rachel Botsman

Narrator: Caroline Baum

Unabridged: 10 hr 34 min

Format: Digital Audiobook Download

Publisher: PublicAffairs

Published: 11/14/2017

Synopsis

If you can't trust those in charge, who can you trust? From government to business, banks to media, trust in institutions is at an all-time low. But this isn't the age of distrust -- far from it.

In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history -- with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust," a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.

If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost, and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape -- and explores what's next for humanity.

About Rachel Botsman

Rachel Botsman writes, consults, and speaks on the power of collaboration and sharing, and on how it can transform the way we live. She received her B.F.A. from the University of Oxford and undertook her postgraduate studies at Harvard University. She has consulted to businesses around the world on brand and innovation strategy. As a former director at the William J. Clinton Foundation, she spearheaded major public-private partnerships with Nickelodeon, Rachael Ray, and the NBA. Rachel has lived and worked in the U.K. and the United States, and she currently resides in Sydney, Australia.

Reviews

Goodreads review by Keyo on November 12, 2020

I just started a business, and I thought the first and the most important thing that I must build is TRUST. Trust comes first, so I started my journey with a book about trust. Who can I trust and how can I build trust are two different questions, and you can't find an answer in the book for both of t......more

Goodreads review by Marcella on December 31, 2017

This is an interesting look at trust as a major shaper of human behavior, particularly in consumption habits, and how it has changed with the advent of apps like Uber and Airbnb. As societal trust in institutions like government and the press falls, there seem to be a variety of commercial entities......more

Goodreads review by Nguyen on December 19, 2017

Rachel took us on a rolling coaster from Bitcoin to drug distribution on Darknet, from China social credit to bots and robots, all to clarify the bold claim that we no longer put our trust on local or institutions, but we are moving to the 3rd phase of trust: Distributed trust - a change that can ma......more

Goodreads review by Mark on February 11, 2018

I first encountered Botsman when I read What's Mine is Yours: The Rise of Collaborative Consumption and really enjoyed her insight. Plus, given that I work in an industry (public libraries) where collaborative consumption and sharing is baked into our DNA, Botsman's work held particular professiona......more

Goodreads review by Thijs on March 06, 2018

Review + personal highlights Review Botsman gives a detailed description of the shift of trust: from local to institutional to distributed trust. She gives clear examples of how technology can attribute in the process of determining someone's, or something's, trustworthiness. Personal highlights • Fina......more

Quotes

In a time when people are doubting experts, suspicious of the media, and losing faith in government and business, Rachel Botsman is here with a lucid analysis of what it takes to build and rebuild trust. Trust me: this is a book you need to read.—AdamGrant, New York Times bestselling author of Give and Take, Originals, andOption B with Sheryl Sandberg

"Who Can You Trust is beautifully written primer for a new world that sets you up to be a better citizen, consumer, and parent. I quickly learnt so much about so many things I wanted to know."—Sherry Turkle, Professor, MIT; author of Reclaiming Conversation and Alone Together

"Rachel Botsman's eye-opening, timely book delves into the unfolding crisis of trust spreading throughout the world. She brilliantly describes how the established trust framework is undergoing a radical transformation as digital technologies take root in every facet of our lives. Read this book and you'll be ready for a revolution in trust that rewrites the rules of human interaction."—Marc Benioff, Chairman & CEO, Salesforce

"A timely and accessible framework for understanding what trust is, how it works, why it matters and how it is evolving. It is an important primer to the obstacles and opportunities we face as a society if we are to repair and redefine trust across socioeconomic, political and cultural divides."— Rebecca MacKinnon, Washington Post

"Ms. Botsman has found a rich theme here and a fascinating way of interpreting technological change."— Philip Delves Broughton, Wall Street Journal

"Witty... reveals some deep truths."—The American Spectator

"Beautifully-written... the thesis is completely compelling. This is an important book."—Andy Haldane, Chief Economist, Bank of England

"Profound...will cause you to think deeply about your business, your relationships and your life."—Don Tapscott, bestselling author of 16 books, most recently The Blockchain Revolution

"This book perfectly walks the reader through the past, present, and future of trust as we know it. Rachel's expertise on this topic is unmatched. It's an absolute must-read for business leaders and everyday consumers alike."—Nick Shapiro, Global Head of Trust & Risk Management, Airbnb

"In this extremely thought-provoking new book, Rachel Botsman educates and entertains as she reveals with expertise how our lives are already changing more than we know. A must-read for anyone interested in how the world works - and will work in the future."
—Will Dean, MBE, CEO Tough Mudder

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